Omni-Channel Customer Experience solution to capture customer journey at individual touch points and give a coherent view. Our solution helps Enterprises to Engage, Serve and Support their Customers at the channel that best suits their preferences.
Customer Experience Management
CX is a holistic perception of experience with business or brand.
To improve the customer experience we have to move from Touchpoints to Customer Journey while mapping every interaction a customer has with your business, from navigating the website to talking to the customer helpdesk and receiving the product/service updates.
Using digital technologies to remake a process to become more efficient or effective and improve business processes, culture and customer experience to meet dynamic market requirements.
It embarks a new journey and empowered radical rethinking of how an organization uses technology, people and processes to fundamentally change business performance.
Cloud and AI
Cloud adoption is directing enterprises to AI, as vendors offer a growing number of tools and services, without big upfront investments. Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs.
OMNI Channel Engagement
Want to meet customer expectations and reduce churn?
Omni-channel customer engagement is not optional anymore!
Customers use mobile devices, smartphones, laptops, social media, chat, email, self-service, and websites to interact with brand and expect their interactions to flow seamlessly from one channel to the next, including when they flip from self-service to live support.
Genesys Pure Engage Solution
Robust and highly scalable omnichannel customer engagement solution for large-scale businesses. With our Enterprise platform now you can get high end operational efficiency, next generation intelligent routing system, digital transformations and a superior customer service experience.
Genesys Pure Connect Solution
All-in-one omnichannel contact center solution ready for the future next generation customer service experience.
Built on a simple, all-in-one architecture, the platform enables you to consolidate call center and business communications infrastructures. Developed on an open and standards-based architecture, it easily provides high performance for small to mid-sized businesses while integrating with external data and features.